Meet Our Dedicated Team

The success of Singlewire Software is driven by our dedicated team members. They work tirelessly to deliver solutions that impact the well-being of millions of people—and their families. The leaders of our development, sales, marketing, customer success, and technical support teams leverage their expertise to cultivate an environment built on collaboration, innovation, and transparency to create solutions that help organizations put safety first.

Paul Shain, Co-founder and Executive Chair

I’ve always been a firm believer that safety starts with strong communication. It’s been my passion from day one since leading the strategic direction of our company as we develop innovative software solutions to create safer workplaces. With decades of experience as a technology industry executive, the success of a company starts with talented people—and Singlewire Software is no different. Through collaboration and strong teamwork, we’ve expanded our solution capabilities exponentially and grown our team from a handful of dedicated people to more than 150 gifted employees. By welcoming challenges and inspiring excellence, I continue to expand our vision as we design solutions that deliver peace of mind, and protect the well-being of every person.

MBA in Finance, University of Wisconsin–Madison
Chartered Financial Analyst (CFA)
Served on executive partner councils for both IBM Corporation and Cisco Systems
Serves on the board of directors for Fiduciary Management Inc., American Family Insurance Company, and the Wisconsin Foundation and Alumni Association
Former CEO, Berbee Information Networks Corporation
Former Managing Director & Director of Research, Robert W. Baird & Co

Paul Shain

Co-Founder and Executive Chair

Terry Swanson, President & CEO

Singlewire Software is a promising company with strong initiatives that we achieve through hard work, organized strategic endeavors, and ambitious goal-setting. Our team delivers solutions that enable our customers to formulate hopeful visions for a safer future. Working closely with department heads, I can bring my previous business development and leadership experience to support day-to-day activities. I am excited to work every day with a team dedicated to maintaining and adding to our customer relationships while continuing to create products that help protect people.

BSME, University of Minnesota
Former Area Vice President of Berbee
Former Vice President at CDW
Former Director of Business Development at Sirius Computer Solutions
Former President and CEO of OneNeck IT Solutions

Terry Swanson

President & CEO

Nick Dearing, Chief Financial Officer

It takes a lot to keep a company running, and from finance to IT to human resources and legal, I lead a group of talented individuals that helps keep the lights on at Singlewire. Company growth relies on informed decision-making. By collaborating with others and taking a measured approach to our business decisions, I help ensure we continue to grow the company year after year. I do this through a results-oriented approach that leverages the skillset of the entire Singlewire team to develop new opportunities that maximize business performance.

BBA, University of Wisconsin–Madison
Former Finance VP for Fiserv
Former manager for pricewaterhouseCoopers

Nick Dearing

Chief Financial Officer

Jerry Steinhauer, Chief Technology Officer

As one of the members of the team that developed the first version of our InformaCast software, I understand how critical it is to simplify the way we communicate in order to keep people safe. That principle has guided our entire product architecture for more than 20 years, and it’s why we integrate with so many third-party devices. We want organizations to be able to use the equipment they already have to help spread the word during a crisis. More important, we want our customers to have confidence that their solutions will deploy when needed most. That’s why our teams test everything rigorously to ensure customers have reliable tools that deliver the information needed to stay out of harm’s way.

BS, University of Wisconsin–Madison
30+ years of IT experience
Cisco CCIE Voice since 2003
Former developer for Berbee/CDW
Singlewire liaison with Cisco

Jerry Steinhauer

Chief Technology Officer

Bennett Stone, Co-founder and Chief Technology Officer—Visitor Aware

As a co-founder of Visitor Aware leading technological developments, I’m bringing a vision of safety and cutting-edge ideas to Singlewire Software to create solutions that exceed our customers’ needs. We focus on user-friendly, scalable software, using the latest cloud computing, AI, and data analytics to streamline operations and enhance safety. My role involves close collaboration with product development to expand our technology offerings, ensuring we provide comprehensive solutions that empower organizations to improve security and communication. Together, we’re pushing boundaries and making the world safer and more connected.

BS in Mktg, Iowa State University
M.S., Human-Computer Interaction, Iowa State University
20+ years of software development experience
Former Senior Engineer at Motorola Solutions
Former Senior Engineer at Apple
Former Chief Operating Officer at Wreked Records
Founder, Chief Technology Officer at FindParticipants.com
Former Managing Director at Code & Pixel

Bennett Stone

Co-founder and Chief Technology Officer, Visitor Aware

Charlie Ciccia, Vice President of Software Development

Developing effective, reliable software relies on a strong team. I believe in fostering a diverse workforce to ensure we continually bring new ideas that will drive innovation and ultimately the solutions that meet the evolving needs of our customers. We use cutting-edge tools to create new features and capabilities for our products that help us maintain our industry leadership position. I’ve helped lead Singlewire through several enterprise-level scaling and growth initiatives and have a hand in overseeing our product development to ensure we are responding to what our customers expect from our products.

MS, Carnegie Mellon University
15+ years of software experience

Charlie Ciccia

Vice President of Software Development

Dave Flynn, Vice President of Operations

A positive customer experience is the key to a strong business. Through my role, I am continuing to evolve our technical support, customer success, and sales operations management processes to achieve the highest level of customer satisfaction. I look to achieve operational excellence by managing large-scale operations and supporting the organization with its efforts to develop strong customer relationships. When working in step with our customers, we can accomplish initiatives that significantly impact people’s safety.

BBA, Wisconsin School of Business
20+ years of technology experience

Dave Flynn

Vice President of Operations

Jim Grass, Vice President of Sales

How people research and select solutions continues to change, so our sales team has adapted to stay in front of our audience. We know organizations are putting their people first, and we strive to establish ourselves as the trusted solution when it comes to safety and communication. In my role, I’m leading the sales team so we can exceed our business goals while continuing to provide excellent customer service.

MBA, Northwestern University
BA, University of Wisconsin-Whitewater
20+ years of technology experience

Jim Grass

Vice President of Sales

Joanna Haugland, Co-founder and Chief Product Officer—Visitor Aware

As a co-founder of Visitor Aware leading sales and marketing efforts, I bring a dynamic perspective to the work being done at Singlewire Software. With a focus on customer relationships and brand expansion, my mission is clear: to highlight the value of our solutions. Combining Singlewire Software’s strengths with Visitor Aware’s technology, we offer comprehensive communication and security solutions to a broader audience. Through strategic marketing and targeted sales, we communicate that Singlewire Software is the go-to partner for organizations looking to enhance communication, safety, and visitor management. Together, we foster growth and safety, making our world safer and more connected.

AA, Southwestern Community College, Iowa
BE, Iowa State University

Joanna Haugland

Co-founder and Chief Product Officer, Visitor Aware

David Tucker, Senior Vice President of Product Management

The truth is, many organizations are unprepared for emergency situations. The primary reason for that is that they simply don’t know about the solutions that are out there. In my role, I’m focused on providing leadership and oversight for product strategy and management to deliver an excellent solution to our customers. We know we offer high-value solutions backed up by thousands of users who rely on us every day. I’m committed to sharing our solutions with a wider audience so they can enhance the way they protect their people.

MBA, Texas A&M University
Founding members of the Collaboration business at Cisco
Former Co-Founder, President and Chief Executive Officer of Selsius
Responsible for the creation of an enterprise video PBX platform, Incite

David Tucker

Senior Vice President of Product Management

Tina Ward, Vice President of Marketing

My focus is on amplifying our brand and communicating the value of our solutions in safeguarding individuals during critical events. I drive strategic initiatives that showcase our commitment to enhancing safety and communication for our customers. By leveraging my experience, I aim to elevate our market presence and support our mission of protecting people through innovative and reliable technology. Collaborating with our talented team, I’m dedicated to crafting impactful campaigns that resonate with our diverse customer base and contribute to our continued growth and success.

MBA, Southern New Hampshire University
BA, Lakeland University
10+ years of telecommunications experience

Tina Ward

Vice President of Marketing